Privacy Policy

Updated: May 2026

At Pangaea® Natural Stone Inc. ("Pangaea," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when visiting www.pangaeanaturalstone.com and any affiliated digital properties.

1. Information We Collect

Information You Voluntarily Provide

When you interact with our website, you may choose to provide personal information, including:

• Name
• Email address
• Phone number
• Company name
• Project details
• Location information
• Any information submitted through contact forms, dealer inquiries, quote requests, sample requests, newsletter sign ups, chatbot conversations, or direct communications

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Time spent on pages
• Referring websites or links
• General geographic region
• Website interactions and usage patterns

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries or customer service requests
• Help connect you with dealers, distributors, or industry partners
• Provide product information, catalogs, samples, or technical support
• Improve website performance and user experience
• Analyze website traffic and visitor engagement
• Send newsletters, product updates, promotions, or marketing communications where you have opted in
• Improve our products, services, and digital tools
• Protect against fraud, misuse, or unauthorized activity
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve website functionality and better understand how visitors interact with our content.

These technologies may help us:

• Remember visitor preferences
• Measure website performance
• Analyze visitor behavior
• Support marketing and advertising efforts
• Improve product visualization and interactive tools

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third Party Services and Embedded Tools

Our website may use trusted third party platforms and embedded tools to enhance functionality and provide visitors with additional resources. These may include:

• Squarespace for website hosting, forms, and website management
• Google Analytics or similar analytics services to better understand website performance
• Renoworks interactive product and design visualizers
• Elfsight chatbot and customer engagement tools
• Email marketing platforms
• Video hosting services
• Social media integrations
• Dealer locator tools
• Downloadable product resources and digital catalogs

These third party services may collect certain information according to their own privacy policies. We encourage you to review those policies where applicable.

Pangaea is not responsible for the privacy practices of third party websites, platforms, or services linked from our website.

5. Marketing Communications

If you subscribe to our newsletter, download resources, request information, or otherwise opt in to receive communications, we may send you:

• Product announcements
• Company updates
• Promotional offers
• Educational content
• Dealer or distributor information

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

6. Information Sharing

We do not sell your personal information.

We may share your information when reasonably necessary with:

• Authorized dealers or distributors to fulfill your request
• Service providers supporting our website, communications, or business operations
• Professional advisors or consultants
• Government authorities or legal entities when required by law

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Visitors

Pangaea® Natural Stone Inc. serves customers throughout Canada, the United States, and international markets.

By using our website, you understand that your information may be transferred to, processed, or stored in jurisdictions outside your place of residence.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion of personal information
• Object to certain data processing activities
• Withdraw consent for marketing communications

To submit a privacy related request, please contact us using the information below.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Pangaea® Natural Stone Inc.
Email: info@pangaeanaturalstone.com